Privacy Policy

Privacy Policy

This Privacy Policy sets out how we manage our customers privacy when using our

services.

DATE: April 2025

Contact Details

Telephone Number: 0131 287 7787

Address: 85 Glasgow Road, Edinburgh, Scotland, EH12 8LJ

Email: info@cowshedmotorcycles.co.uk

Introduction

Thank you for reading our privacy notice.

We respect your privacy and are committed to protecting your personal data. This privacy

notice will inform you as to how we look after your personal data and tell you about your

privacy rights and how the law protects you.

1. Important information and who we are

Purpose of this privacy notice

This privacy notice aims to give you information on how we collect and process your

personal data, including any data you may provide to us directly via our website or

otherwise.

It is important that you read this privacy notice together with any other privacy notice, fair

processing notice or privacy policy we may provide on specific occasions when we are

collecting or processing personal data about you so that you are fully aware of how and why

we are using your data.

Controller

ALMOND PARK MOTOR COMPANY LTD is the controller and responsible for your personal

data (collectively referred to as “Cowshed Motorcycles”, “we“, “us” or “our” in this privacy

notice).

We have appointed a data privacy manager who is responsible for overseeing questions in

relation to this privacy notice. If you have any questions about this privacy notice, including

any requests to exercise your legal rights, please contact the data privacy manager using

the details set out below.

You have the right to make a complaint at any time to the Information Commissioner’s Office

(ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would,

however, appreciate the chance to deal with your concerns before you approach the ICO so

please contact us in the first instance.

Changes to the privacy notice and your duty to inform us of

changes

This version was last updated on April 2025 and historic versions can be obtained by

contacting us.

It is important that the personal data we hold about you is accurate and current. Please keep

us informed if your personal data changes during your relationship with us.

Third-party links

Our website may include links to third-party websites, plug-ins and applications. Clicking on

those links or enabling those connections may allow third parties to collect or share data

about you. We do not control these third-party websites and are not responsible for their

privacy statements. When you leave our website, we encourage you to read the privacy

notice of every website you visit.

2. The data we collect about you

Personal data, or personal information, means any information about an individual from

which that person can be identified. It does not include data where the identity has been

removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we

have grouped together follows:

 Identity Data includes first name, maiden name, last name, username or similar

identifier, marital status, title, date of birth and gender.

 Contact Data includes billing address, delivery address, email address and telephone

numbers.

 Financial Data includes bank account and payment card details.

 Transaction Data includes details about payments to and from you and other details

of products and services you have purchased from us.

 Technical Data includes internet protocol (IP) address, your login data, browser type

and version, time zone setting and location, browser plug-in types and versions,

operating system and platform and other technology on the devices you use to

access our website.

 Profile Data includes your username and password, purchases or orders made by

you, your interests, preferences, feedback and survey responses.

 Usage Data includes information about how you use our website, products and

services.

 Marketing and Communications Data includes your preferences in receiving

marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for

any purpose. Aggregated Data may be derived from your personal data but is not

considered personal data in law as this data does not directly or indirectly reveal your

identity. For example, we may aggregate your Usage Data to calculate the percentage of

users accessing a specific website feature. However, if we combine or connect Aggregated

Data with your personal data so that it can directly or indirectly identify you, we treat the

combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details

about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation,

political opinions, trade union membership, information about your health and genetic and

biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have

with you and you fail to provide that data when requested, we may not be able to perform the

contract we have or are trying to enter into with you (for example, to provide you with goods

or services). In this case, we may have to cancel a product or service you have with us, but

we will notify you if this is the case at the time.

3. How is your personal data collected?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact and Financial Data by filling in

forms or by corresponding with us by post, phone, email or otherwise. This includes personal

data you provide when you:

 avail of our products or services;

 create an account on our website;

 subscribe to our service or publications;

 request marketing to be sent to you;

 enter a competition, promotion or survey; or

 give us some feedback.

Automated technologies or interactions. As you interact with our website, we may

automatically collect Technical Data about your equipment, browsing actions and patterns.

We collect this personal data by using cookies, server logs and other similar technologies.

We may also receive Technical Data about you if you visit other websites employing our

cookies.

Third parties or publicly available sources. We may receive personal data about you from

various third parties and public sources.

Technical Data from the following parties:

 Analytics providers; advertising networks; and search information providers.

 Contact, Financial and Transaction Data from providers of technical, payment and

delivery services.

 Identity and Contact Data from data brokers or aggregators.

 Identity and Contact Data from publicly available sources such as Companies House

and the Electoral Register.

4. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use

your personal data in the following circumstances:

 Where we need to perform the contract, we are about to enter into or have entered

into with you.

 Where it is necessary for our legitimate interests (or those of a third party) and your

interests and fundamental rights do not override those interests.

 Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data other

than in relation to sending third-party direct marketing communications to you via email or

text message. You have the right to withdraw consent to marketing at any time by contacting

us: info@cowshedmotorcycles.co.uk

Purposes for which we will use your personal data

We have set out below, a description of all the ways we plan to use your personal data, and

which of the legal bases we rely on to do so. We have also identified what our legitimate

interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on

the specific purpose for which we are using your data.

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on

what we think you may want or need, or what may be of interest to you. This is how we

decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from

us or purchased goods or services from us or if you provided us with your details when you

entered a competition or registered for a promotion and, in each case, you have not opted

out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any

company outside our group of companies for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by

contacting us info@cowshedmotorcycles.co.uk at any time.

Where you opt out of receiving marketing messages, this will not apply to personal data

provided to us as a result of a product/service purchase, warranty registration,

product/service experience or other transactions.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we

reasonably consider that we need to use it for another reason and that reason is compatible

with the original purpose. If you wish to get an explanation as to how the processing for the

new purpose is compatible with the original purpose, please contact us

info@cowshedmotorcycles.co.uk.

If we need to use your personal data for an unrelated purpose, we will notify you and we will

explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in

compliance with the above rules, where this is required or permitted by law.

5. Disclosures of your personal data

We may have to share your personal data with the parties set out below for the purposes set

out in section 4 above.

Third parties to whom we may choose to sell, transfer, or merge parts of our business or our

assets. Alternatively, we may seek to acquire other businesses or merge with them. If a

change happens to our business, then the new owners may use your personal data in the

same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in

accordance with the law. We do not allow our third-party service providers to use your

personal data for their own purposes and only permit them to process your personal data for

specified purposes and in accordance with our instructions.

6. International transfers

Some of our external third parties may be based outside the European Economic Area

(EEA) so the processing of your personal data may involve a transfer of data outside the

EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of

protection is afforded to it by ensuring at least one of the following safeguards is

implemented:

We will only transfer your personal data to countries that have been deemed to provide an

adequate level of protection for personal data by the European Commission. For further

details, see European Commission: Adequacy of the protection of personal data in non-EU

countries.

Where we use certain service providers, we may use specific contracts approved by the

European Commission which give personal data the same protection it has in Europe. For

further details, see European Commission: Model contracts for the transfer of personal data

to third countries.

Where we use providers based in the US, we may transfer data to them if they are part of

the Privacy Shield which requires them to provide similar protection to personal data shared

between the Europe and the US. For further details, see European Commission: EU-US

Privacy Shield.

Please contact us info@cowshedmotorcycles.co.uk if you want further information on the

specific mechanism used by us when transferring your personal data out of the EEA.

7. Data security

We have put in place appropriate security measures to prevent your personal data from

being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In

addition, we limit access to your personal data to those employees, agents, contractors and

other third parties who have a business need to know. They will only process your personal

data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will

notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we

collected it for, including for the purposes of satisfying any legal, accounting, or reporting

requirements.

To determine the appropriate retention period for personal data, we consider the amount,

nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use

or disclosure of your personal data, the purposes for which we process your personal data

and whether we can achieve those purposes through other means, and the applicable legal

requirements.

By law we have to keep basic information about our customers (including Contact, Identity,

Financial and Transaction Data) for at least six years after they cease being customers for

tax purposes.

Details of other retention periods for different aspects of your personal data are contained in

our retention policy which you can request from us by contacting us

info@cowshedmotorcycles.co.uk

In some circumstances you can ask us to delete your data and in some circumstances, we

may anonymise your personal data (so that it can no longer be associated with you) for

research or statistical purposes in which case we may use this information indefinitely

without further notice to you.

9. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your

personal data, these are as follows:

 Request access to your personal data.

 Request correction of your personal data.

 Request erasure of your personal data.

 Object to processing of your personal data.

 Request restriction of processing your personal data.

 Request transfer of your personal data.

 Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us

info@cowshedmotorcycles.co.uk No fee usually required.

You will not have to pay a fee to access your personal data (or to exercise any of the other

rights). However, we may charge a reasonable fee if your request is clearly unfounded,

repetitive or excessive. Alternatively, we may refuse to comply with your request in these

circumstances.

What we may need from you:-

We may need to request specific information from you to help us confirm your identity and

ensure your right to access your personal data (or to exercise any of your other rights). This

is a security measure to ensure that personal data is not disclosed to any person who has no

right to receive it. We may also contact you to ask you for further information in relation to

your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us

longer than a month if your request is particularly complex or you have made a number of

requests. In this case, we will notify you and keep you updated.

10. Glossary

LAWFUL BASIS

Legitimate Interest means the interest of our business in conducting and managing our

business to enable us to give you the best service/product and the best and most secure

experience. We make sure we consider and balance any potential impact on you (both

positive and negative) and your rights before we process your personal data for our

legitimate interests. We do not use your personal data for activities where our interests are

overridden by the impact on you (unless we have your consent or are otherwise required or

permitted to by law). You can obtain further information about how we assess our legitimate

interests against any potential impact on you in respect of specific activities by contacting us

info@cowshedmotorcycles.co.uk.

Performance of Contract means processing your data where it is necessary for the

performance of a contract to which you are a party or to take steps at your request before

entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is

necessary for compliance with a legal or regulatory obligation that we are subject to.

THIRD PARTIES

Internal Third Parties

Other companies in our corporate group who may act as joint controllers or processors and

who may be based inside or outside the EU.

External Third Parties

 Service providers who may act as processors based inside or outside the EU and

who provide IT, system administration and other services.

 Professional advisers who may act as processors including lawyers, bankers,

auditors and insurers based inside or outside the EU who provide consultancy,

banking, legal, insurance and accounting services.

 HM Revenue & Customs, regulators and other authorities who may act as

processors based inside or outside the EU who require reporting of processing

activities in certain circumstances.

YOUR LEGAL RIGHTS

You have the right to:

Request access to your personal data (commonly known as a “data subject access

request”). This enables you to receive a copy of the personal data we hold about you and to

check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have

any incomplete or inaccurate data we hold about you corrected, though we may need to

verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove

personal data where there is no good reason for us continuing to process it. You also have

the right to ask us to delete or remove your personal data where you have successfully

exercised your right to object to processing (see below), where we may have processed your

information unlawfully or where we are required to erase your personal data to comply with

local law. Note, however, that we may not always be able to comply with your request of

erasure for specific legal reasons which will be notified to you, if applicable, at the time of

your request.

Object to processing of your personal data where we are relying on a legitimate interest (or

those of a third party) and there is something about your particular situation which makes

you want to object to processing on this ground as you feel it impacts on your fundamental

rights and freedoms. You also have the right to object where we are processing your

personal data for direct marketing purposes. In some cases, we may demonstrate that we

have compelling legitimate grounds to process your information which override your rights

and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to

suspend the processing of your personal data in the following scenarios: (a) if you want us to

establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want

us to erase it; (c) where you need us to hold the data even if we no longer require it as you

need it to establish, exercise or defend legal claims; or (d) you have objected to our use of

your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you,

or a third party you have chosen, your personal data in a structured, commonly used,

machine-readable format. Note that this right only applies to automated information which

you initially provided consent for us to use or where we used the information to perform a

contract with you.

Withdraw consent at any time where we are relying on consent to process your personal

data. However, this will not affect the lawfulness of any processing carried out before you

withdraw your consent. If you withdraw your consent, we may not be able to provide certain

products or services to you. We will advise you if this is the case at the time you withdraw

your consent.

End.